Orders & Commissions

Availability: Pre-made items for sale in the online boutique are available through other outlets. Occasionally, if an item sells elsewhere, there may be a delay in updating the availability on the website. This is the reality of single quantity/low run couture, but it also holds as a rare situation due to lower turnover… this is not ‘fast fashion’. If you do purchase an item that happens to have sold already, I will inform you as soon as possible and arrange a refund. Due to the nature of the product, it is often possible to produce another item (or variation), hence items that have sold out will still be viewable for a time in the online boutique and requests will be produced if materials remain available.

Purchases: The eCommerce solution used on this website is the well regarded WooCommerce platform. Please add items to your cart and ‘checkout’ to complete purchase. If there is a problem with the online boutique, please contact me providing as much detail as you can and I will attempt to respond within 24 hours.

Payments: All payments will be directed securely through PayPal. You may use your credit/debit card through PayPal as a guest – there is no obligation to sign up or be a member of PayPal to make a purchase from this site. PayPal will send the money to our account and provide us with the necessary contact and delivery details. Couture by Katie will never receive any of your credit card details.

VAT: Couture by Katie is not VAT registered in the UK.

International buyers: Please allow longer for delivery if ordering from outside the UK. Orders outside the EU and North America may take between 3-5 weeks. Be aware that your country may charge additional Customs Fees. These additional costs are the buyer’s responsibility: it is strongly advised that you check the regulations in your country and make yourself aware of any extra costs before ordering.

Delivery: Purchases of pre-made items will be dispatched as soon as possible by First Class post or Courier. Delivery will normally be within 5 working days of the order being placed but on rare occasions may take longer. Commissioned pieces will be sent via the same methods but dispatch date will depend on the timescale agreed at time of order.

Returns: In accordance with Consumer Contracts regulations you have the right to cancel any purchase through the website up to 14 days after receiving the goods (this applies to any pre-made item for sale in the boutique. All tailor made items, commissions, and digital art are non-refundable). Goods must be unused and in original condition. Please use the web form to contact me to arrange a return. Returns should be packaged as originally sent then posted to the address below. The buyer is responsible for all return costs and must insure the package for the appropriate amount.

Couture by Katie
7 Lord Street, Apt. 6

Refunds: Refunds will be provided within 14 days of Couture by Katie receiving the returned goods. The original cost (including initial shipping) will be returned via the method used for payment. ** This applies to any pre-made item for sale in the boutique. All tailor made items, commissions, and digital art are non-refundable **

Commissions: Clothing, accessories, design, and illustrations may be commissioned from Katie. Please use the contact form to make an inquiry and Katie will get in touch to discuss your requirements and develop your ideas. A contract of agreed outcome, timescale, and price will be drawn up and an accompanying PayPal invoice sent. Payment must be received before any work commences. For commissions over £300, payment may be spread over 3 invoices – the first payable before work commences, the second when half complete, and the final payment to be made before delivery of final product. Commissioned work is non-refundable.


Website & Privacy Information

Couture by Katie does not track you as an individual, and takes your privacy seriously.

Cookies: Like many websites, this one uses cookies (small files stored on your computer) to improve user experience and help the site function – for instance, the eCommerce function requires a cookie to remember what is added to your shopping cart. By continuing to use the site I will assume you are happy with this. You can find out more about how to control or delete internet cookies at aboutcookies.org. If you have any concerns, please contact me.

Links: This website contains links to external content and is not responsible for any content appearing on external links. There are active measures in place to detect broken links and correct or deactivate them: occasionally, if a post indicates a link where there is none, this is because the original website/content is no longer available. If you have trouble with any links, please contact me.

Images: Unless stated otherwise, all images featuring on this site belong to Katie Wilson/Couture by Katie. If you wish to use an image, own an image that has not been credited correctly, or feel there is any other problem with an image on this site, please get in contact.

Email: If you use the contact form on this site, the details you enter will be emailed to me (as you would expect). This information is securely stored within my email system so that I may respond. I will never contact you without your consent, and will never pass on your details to 3rd parties.

Comments: If you comment on a blog post on this site, then your name, email address, IP address and message will be stored in our website database (as you would expect). Your email address will remain hidden, but your name, website address and comment will be viewable by the general public on the website. If you wish to delete a comment made by yourself, but are unable to do so, please contact me: due to technical constraints, I cannot guarantee that this information will ever be fully removed from the database, but will aim to remove all public-facing information.

Security: couturebykatie.com endeavours to safeguard your personally identifiable information, but be aware, we do not use encryption to further protect the information as it travels across the internet. It is not believed necessary for the type of information handled by this site. Our online boutique will redirect to a secure third-party in order to process your sensitive payment information.

Updates: This Privacy Policy may update from time to time in line with website changes that may affect your personal information. By continuing to use this site and services it is assumed that you consent to these changes. If you do not accept such changes you should stop using couturebykatie.com and get in contact if you wish to have any information removed.